1. Ordering Medicine(s) Online Eligibility
Online orders are accepted for purchase of medicines from and dispatch of such orders to addresses is effected in selected locations in India as mentioned on the Dhani Platform. It is understood that the Subscriber(s) is over 18 (eighteen) years of age and is accessing this feature on the Dhani Platform, after having read, understood and agreed upon the Terms and Conditions of the Agreement. If the User(s) and/or Subscriber(s) is the parent/legal guardian/authorised person for the patient, such Subscriber(s) affirms that he/she is over the age of majority, and has full authority to sign for and provide the above representations to DHCL/ DLSL and/or its affiliates on the Patient’s behalf.
DLSL assumes no liability if the User(s) and/or Subscriber(s) has shared his/her login id and password and a third party is placing order on behalf of his/her behalf. The User(s) and/or Subscriber(s) shall be solely liable for all the mishaps caused from the usage of his/her account on the Dhani Platform.
It is imperative for the User(s) and/or Subscriber(s) to seek professional advice from his/her practitioner(s) before purchasing/ordering or consuming any medicine and
DLSL/DHCL assumes no responsibility or liability in this regard.
Subscriber(s) may purchase medicines and/or other healthcare products (“Product(s)”) made available under Dhani Doctor on the Dhani Platform. However, certain Product(s) may be purchased only upon submission of valid prescription on the Dhani Platform (“Prescription Orders”). Further, the Products available for purchase under Dhani Doctor on the Dhani Platform may include Product(s) manufactured by third parties. All Product(s) available on the Dhani Platform are subject to availability of stock and DHC may cancel any order if the Product(s) becomes unavailable after an order placed.
The images of the Product(s) displayed on Dhani Doctor are for graphic and illustrative purposes, the actual Product(s) delivered may vary from the images displayed.
DHCL shall not dispense any Prescription Orders without a valid prescription from a licensed practitioner(s). DHCL and/or DLSL may, at its discretion, share the User(s)’ and/or Subscriber(s)’ prescription and other pertinent information with a third-party network of certified medical doctors. In case of Prescription Orders, the User(s) and/or Subscriber(s) hereby confirms that he/she will send DHCL a scanned copy of his/her valid prescription(s).
The drug information provided is for informative purposes only and this app is not intended to provide diagnosis, treatment or medical advice. DLSL and/or DHCL is not liable for any adverse effects or harm to any User(s) and/or Subscriber(s) as a result of his/her User(s) and/or Subscriber(s) reliance on the information available on the Dhani Platform.
By use of the services, Subscriber(s) acknowledges that such use is at his/her sole risk,
including responsibility for all costs associated with all necessary servicing or repairs of any equipment he/she uses in connection with these Services.
No order placed by User(s) and/or Subscriber(s) will be binding until the Subscriber has received confirmation by phone, email or in writing. DLSL/DHCL reserves the right to reject any order. In the event any Product(s) ordered by User(s) and/or Subscriber(s) is not available, DLSL/DHCL shall endeavour to contact User(s) and/or Subscriber(s) on the contact information provided by User(s) and/or Subscriber(s) in Subscriber(s) Account.
DHCL reserves the right to set quantity-per-order limits on any and all items sold under Dhani Doctor on the Dhani Platform. It may also limit the item quantity available to any single person or household over a given period of time. These restrictions may be applied to orders using the same credit card or billing or shipping address.
Dhani Doctor is an offering on Dhani Platform, which provides technology to ensure Subscriber(s) can order medicines and deliver them to such Subscriber(s). DHCL is not the manufacturer of the medicines and all the orders are merely routed for delivery through it through its representatives or agents. Should there be any issue/mishaps
with regard to the same then DHCL and/or DLSL shall not be liable.
DHCL does not accept orders for Prescription Orders, unless the same is prescribed by the registered medical practitioner licensed by the Medical Council of India and from whom consultancy is sought on Dhani Doctor. DHCL does not verify the authenticity of the orders placed by User(s) and/or Subscriber(s), where the prescriptions are received directly from a registered medical practitioner licensed by the Medical Council of India and from whom consultancy is sought on Dhani Doctor, who has placed the order on Subscriber(s)’ behalf after his/her authorization.
On receipt of an original prescription from Subscriber(s), DHCL’s pharmacist shall verify it against the information provided to it at the time the order was placed. Subscriber(s) may be contact in event of the information of original order doesn’t match with the prescription. In case the User(s) and/or Subscriber(s) cannot be contacted and is unable to dispense the item(s) on User(s)’ and/or Subscriber(s)’ Prescription Order, DLSL/DHCL reserves the right to cancel such order.
If User(s) and/or Subscriber(s) places a Prescription Order and DLSL/DHCL does not receive the relevant original prescription, it shall not have any liability to dispense the Prescription Order to User(s) and/or Subscriber(s) and it will be User(s) and/or Subscriber(s)’ responsibility to contact DLSL within 7 days regarding such Prescription Order.
Validation of prescription services through our partner Practitioner(s) (as defined below) shall be made available, free of cost, to the User(s) and/or Subscriber(s) only upon request of the User and in the following situations:
- The existing prescription has expired and the User(s) and/or Subscriber(s) is unable to get an appointment with his medical practitioner; or
- The prescription is not legible and the prescribing medical practitioner is unavailable to validate the prescription; or
- The prescription is not as per the standards defined by Medical Council of India, including, missing Doctor details, patient details etc.; or
- If the prescription contains drugs specified under Schedule X of The Drugs and Cosmetics Rules, 1945 or unusual quantities of drugs.
The Subscriber(s) understands and agrees that the validation of prescription services provided herein are only on request and are intended for general purpose only and should not be used in case of medical emergencies and serious illness issue where
physical consultation is recommended and at no point these services are intended to replace the physical consultation. The Subscriber(s) also agrees and understands that for providing the validation of prescription service, DHCL will have to share the prescription with its partner Practitioner(s) and by requesting the services the Subscriber(s) confirms its consent to share his/her prescription with the Partner Practitioner(s). Upon the request of the Subscriber(s), the prescription shall be shared with the Partner Practitioner(s) and post consultation or review of the prescription, if the Practitioner(s) deems fit, he/she may validate the prescription shared with him/her. However, at all times the Practitioner(s) has the discretion to refuse consultation or validation of the prescription if the Practitioner(s) is of the opinion that a physical consultation is required before a prescription is validated.
Subscriber(s) agree that the Practitioner(s) will use the technology of DLSL for rendering
the above services and they share the information with DLSL of its affiliated partners for rendering the Services.
All Products will be delivered at the address provided by Subscriber(s) in his/her Account or any other alternate address as specified by Subscriber(s) at the time of placing the Order. The delivery may be made by the personnel appointed by DHCL or by any third party service provider engaged by DHCL for such purpose. The Subscriber(s)’ acknowledges that the personal information is shared with the delivery executive on a ‘need to know’ basis as may be relevant for completing the delivery of the Product(s).
Any timelines for delivery specified are a genuine pre-estimate of time required for completing the delivery of the Product(s). Subscriber(s) acknowledge and agree that actual delivery may be delayed and take longer than the delivery timeline. However, Subscriber(s) will be kept informed of his/her order status as may be appropriate from time to time.
Subscriber(s) acknowledge and accept that all Product(s) delivered shall be verified by Subscriber(s) for accuracy and apparent damage at the time of delivery. Subscriber(s) (or their authorized representative(s)) will be required to sign a delivery confirmation on receipt of the Product(s) ordered. Subscriber(s) may reject the receipt of Product(s) in the event the Product(s) delivered are not in accordance with the order placed by him/her or are damaged at the time of delivery.
In the event that the packaging of Product(s) is opened after delivery, neither DHCL nor DLSL shall have any liability for lost or damaged items.
Pricing and Payments
The Product(s) subject to availability and prices include all applicable statutory taxes, fees and. DHCL makes every endeavour so that the pricing and availability of Product(s) on Dhani Doctor is accurate and up to date. However, rarely, there may be an error on the pricing of a Product(s) or an error related to Product(s) availability. In such cases, DLSL/DHCL shall not be responsible for any typographical errors and it reserves the right to cancel the sale.
DHCL also reserves the right to correct any inaccuracies or omissions related to pricing and Product(s) availability/descriptions, even after the Subscriber(s) has submitted his/her order, and to change or update any other information at any time without prior notice.
Subscriber(s) may make the payments for the Product(s) ordered using various payment methods made available on the Dhani Platform which may include without limitation, Dhani Wallet, credit card, debit cards or Dhani Healthline Credit Facility,UPI etc. The Subscriber(s) shall not dispute or hold DHCL and/or DLSL liable for any loss or damage caused to him/her owing to the non-availability any particular payment method on the Dhani Platform. The payments on Dhani Platform are facilitated by a third party
payment gateway and the terms and conditions of such third party payment gateway shall be applicable to the payments made on the Dhani Platform. DLSL and DHCL shall not be responsible for any errors, delay or failure of payments which are attributable to the third party payment gateway.
All discounts offered on Dhani Doctor are at the sole and absolute discretion of DHCL. DLSL/DHCL reserves the right to withdraw any offer or discount made available on the Dhani Doctor.
Dhani Platform offers for purchase various Product(s) which are manufactured by various third parties (“Third Party Products”). Such Third Party Products are provided on an ‘as is’ basis and does not make any representation or warranty with respect to such Third Party Products. DLSL or DHCL shall not be liable in any manner whatsoever for any manufacturing defects in the Third Party Products.
Certain Third Party Products such as electronic equipment, diagnostic tools etc. are provided by the manufacturer with limited warranty associated with such Third Party Product. The User(s) and/or Subscriber(s) shall directly claim such warranty from the manufacturer of the Third Party Products and DLSL or DHCL shall not be responsible for
such warranty in any manner.
Contents on Dhani Platform do not, contain information about all medical conditions and not all information could be applicable to Subscriber(s)’ personal circumstances. The content is not intended for diagnosis and should not be used as a substitute for consultation with your practitioner(s). DLSL does not warrant content to be accurate, complete or current. The third party suppliers may express certain opinions or provide certain information and offers. The content & services available on Dhani Doctor/Dhani Platform, whether it is about the products/services, have been provided on an “as is” and “as available” basis without warranty of any kind, whether express, implied or statutory. DLSL makes no warranties as to the completeness, accuracy, timeliness, or reliability of information or offers supplied by third parties and published by DLSL. DLSL does not guarantee or warrant the performance of any third party, including any such third party’s conformance to any law, rule, regulation or policy. To the full extent not precluded by applicable law, DLSL disclaims and excludes all warranties with respect to all services, information and/or products contained on these Service(s), or linked hereto (collectively throughout, “content”), express, implied or statutory. DHCL expressly disclaims all representations, warranties or conditions of any kind, either expressed or implied, as to the operations of the Dhani Platform(s), information, content, service provided through or in connection with Dhani Doctor. DHCL does not validate, concur, corroborate, approve, accept or recommend any information, content, procedure or medication posted, discussed, exchanged, recommended or prescribed by and/or between the Practitioner(s) and the user and/or relied upon by user, and DHCL shall not be responsible and/or liable for the same in any manner whatsoever . The maximum aggregate liability of DLSL and/or DHCL’s arising out of or in connection with such services availed shall be limited to subscription fee.
This disclaimer includes, but is not limited to, any and all warranties of merchantability, fitness for a particular purpose and non-infringement.